The Goal:

To streamline the support process by allowing schools to raise cases directly on the product in use without accessing the Manage platform.

Overview:

Currently, schools must navigate to the Manage platform to report issues or bugs they encounter. This initiative will enable schools to raise support cases directly within any product i.e. SchoolMoney, simplifying the process and providing a seamless way to report issues.

By integrating a support portal into every product, schools can receive faster support, improve issue resolution times, and reduce the volume of calls and emails sent to the support team.

Key Highlights:

Customer Benefit(s):

Schools will benefit from a faster, more convenient support process, reducing the effort required to report issues. The ability to raise cases directly from the product in use ensures quicker resolutions and less disruption to their daily operations.