new
Engagement
Groupcall
Teachers2Parents
Schools can now identify and prioritise urgent and safeguarding related messages with the new AI powered Sentiment Triage function in T2P and Groupcall.
Incoming messages on Groupcall and Teachers2Parents now have an AI powered Sentiment Triage function, helping schools identify parent communications that may require urgent attention or safeguarding review so staff can prioritise important messages more efficiently.
What's New?
- AI automatically reviews incoming parent messages and identifies those that may be Urgent or Safeguarding related.
- A dedicated safeguarding workflow allows staff to review, manage and escalate flagged messages.
- Explanation views provide context on why a message has been flagged.
- Actions such as forwarding and acknowledgements are automatically tracked.
- Staff can record safeguarding notes and contextual information against flagged messages.
- Designated Safeguarding Leads (DSLs) are prioritised within safeguarding workflows.
- DSLs can override AI decisions or manually raise concerns when required.
- Full safeguarding history records reviews, forwards, acknowledgements, overrides and dismissals.
- Schools can create custom watch phrases that the system will automatically flag.
Watch the demos:
Key Benefits
- Identify potentially urgent concerns more quickly.
- Reduce the need for manual monitoring of incoming messages.
- Support consistent safeguarding processes across school teams.
- Improve accountability with a clear audit trail of actions taken.
- Help ensure concerns are routed to the appropriate staff promptly.
Important:
- The safeguarding flag is a signal, not a determination. AI helps identify messages that may require attention based on set watch phrases but does not make safeguarding decisions. All safeguarding decisions remain the responsibility of trained school staff.
- AI does not replace safeguarding processes, access student records, train on school data or retain message content after processing.
- The function must be enabled by an Admin before it can be used.
How it works
- AI reviews incoming parent messages and highlights those that may require urgent attention or indicate a safeguarding concern.
- Staff can review the explanation provided, add notes, forward concerns and record actions taken.
- DSLs can review, override or manually raise safeguarding concerns where appropriate.
- All activity is recorded to provide a complete safeguarding history.
Watch the demos: