Engagement

We have several members of staff who require access, along with a few that need details amending in order to access their account (such as an incorrect email). There is no option to edit staff/create new staff accounts as far as I am aware, even with full admin access.

We had a lot of additional contacts that haven't been imported. i have tried to manually re-add them using the add contact button, but i am unable to copy and paste the phone numbers or other details into T2P. Please could this be added as we have a large amount of additional contacts that I am now going to have to manually type each detail for. Also importing additional contacts would be helpful, as obviously if i have taken the time to manually add them, i kind of need them. Thanks

The system has not migrated all the pupils phones numbers.

Could anyone tell me if this has been replaced as i have tested and it does not appear to work. We have to send a lot of texts that need to be personalised with pupils name, any help would be appreciated.

adding/deleting students- how can we do this now?

Following the recent T2P upgrade, we are experiencing significant issues that are severely impacting the operational running of the school: Several teacher accounts have not migrated correctly, resulting in missing profiles and emails. Teachers are unable to log in, and we cannot send invites to those affected. Parent information has not fully transferred, and there is no option to edit details. Parents are unable to access SchoolMoney since the upgrade. These problems were flagged a week prior to the upgrade, but unfortunately, no response was received. The situation is now critical as it affects communication with staff and parents and disrupts essential processes. Could you please advise on an immediate resolution or provide a timeline for fixing these issues? We would appreciate urgent assistance to restore functionality as soon as possible.

On the previous system, we had the option to create an additional contact for pupils, such as foster carers (who do not have PR and don't pull through from MIS), estranged parents etc which would then allow us to add the class and year group information. This meant that the additional contacts never missed a message. That option no longer appears to be available, making it very easy for human error as not all members of staff will remember who has an additional contact. This is a poor feature and very disappointing as it is creating a lot more work in an already very busy environment.

We have recently upgraded the Teachers2Parents and now we cannot log in to School Money. We can't access payments or Lunch Registers. How can we fix this?

Hi it would be really useful if scheduled text could be amended rather than having to delete them and re write if you need to make a small amendment for example to the time a message is sent or if you need to remove a child from the message for any reason. Thank you