T2P: Giving schools greater control over parental contact preferences

We’re giving you greater control over second contact permissions. This new improvement allows for smarter contact management, giving you more flexibility and control over parental communication. You can now:

Exclude contacts from messaging when needed.
Mark key contacts as High Priority, so they always receive important messages first, even if they weren’t originally Priority 1.

This update helps ensure the right messages reach the right people, supporting clear and inclusive communication for every family.

What's New:

A new
Contact Options
button in the student details view.
High-priority contacts now stand out in orange, so you can identify them quickly.
Omission contacts appears in red
Each contact now shows priority information for every phone number and email, making it easier to know who to reach first.
Clicking on a contact’s phone number or email gives a detailed view with relationship, priority level, status, and other helpful details.
We’ve reorganised the admin menu so contact settings are easier to find under Admin – Contact Settings.
The Review page now reflects overridden priorities, with “Reachable Contacts” showing both primary and overridden contacts.
Duplicate message safeguards ensure the same contact won’t receive the same messages multiple times when marked as both included and second priority.

Key Benefits:

Easily send messages to non-primary contacts with clear, simple priority handling.
Better communication for split families, ensuring everyone stays informed.
No more duplicate messages, contacts will only receive what’s relevant.
Clearer visibility of each contact’s priority and status for quicker decisions.
Stronger safeguarding and more accurate parental engagement.

How it works:

Kindly click here for a step-by-step guide on how to set your contact preferences.