On the previous system, we had the option to create an additional contact for pupils, such as foster carers (who do not have PR and don't pull through from MIS), estranged parents etc which would then allow us to add the class and year group information. This meant that the additional contacts never missed a message. That option no longer appears to be available, making it very easy for human error as not all members of staff will remember who has an additional contact. This is a poor feature and very disappointing as it is creating a lot more work in an already very busy environment.