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Temi at VenturEd Solutions
The Goal:
We want to support schools in identifying, reviewing and managing potentially urgent or safeguarding-related parent communications more effectively.
Overview:
We are building an AI powered Sentiment Triage & Safeguarding function into the incoming messages feature in Groupcall and Teachers2Parents. This means schools will be able to quickly identify parent communications that may need urgent attention or safeguarding review.
Key Highlights:
  • Automatic detection and flagging of messages that may be urgent or safeguarding related
  • A dedicated safeguarding workflow for reviewing and managing concerns
  • Clear explanations showing why a message was flagged
  • Action tracking and safeguarding notes to support a complete audit trail
  • DSL prioritisation to help concerns reach the right staff quickly
  • Custom watch phrases that can be flagged as urgent, safeguarding related or both
Customer Benefits:
  • Respond faster to urgent concerns
  • Reduce manual monitoring of incoming communications
  • Improve safeguarding oversight and accountability
  • Support more efficient prioritisation of parent communications