#Name | Voters | VenturEd Solutions

#Name

Sharon Westwood

Could anyone tell me if this has been replaced as i have tested and it does not appear to work. We have to send a lot of texts that need to be personalised with pupils name, any help would be appreciated.

November 11, 2025

Autopilot

Merged in a post:

#NAME

Jen Ferretti

Previously, by adding #NAME into a text would mean that a child's first name would be inputted into the text went sent, making it personal. This is no longer working.

Please advise

3 days ago

Connie @ VenturEd Solutions

Hi Jen Ferretti
Initially, this is something our Support team can assist you with. The Product team steps in when further development is required to deliver a solution, beyond the initial troubleshooting.
Please submit a ticket by selecting the nine-dot menu at the top right of the Teachers2Parents screen. This is the most effective way to ensure you receive the help you need.
Thank you for engaging with our Product roadmap, your feedback is always valuable to us.

Connie @ VenturEd Solutions

Hello Sharon, 
Thank you for raising this. As Temi mentioned, our Support team will be in touch to investigate further with your school.
The Product team are aware and are ready to get involved, when appropriate.  At this stage, we haven’t seen the volume of reports that would indicate a widespread issue, but we absolutely recognise that your school - and the other mentioned here - need a resolution.
We appreciate your patience while Support works with you to identify the root cause and ensure everything functions as expected.

Saffron Gaskin

Hi Temi, is there a solution for this yet as we have the same issue. We have logged numerous support tickets and get cut off hold after 10 mins

Temi at VenturEd Solutions

Connie @ VenturEd Solutions

Hi Saffron,
Thank you for raising this. As Temi mentioned, our Support team will be in touch to investigate further with your school.
The Product team are aware and are ready to get involved, when appropriate.  At this stage, we haven’t seen the volume of reports that would indicate a widespread issue, but we absolutely recognise that your school - and the other mentioned here - need a resolution.
We appreciate your patience while Support works with you to identify the root cause and ensure everything functions as expected.

Susan Trett

We had to change the token #name in all of our templates to $studentforename$ . 
Just Delete #name and inset token see the (x) at the top of the message
I hope this helps

Temi at VenturEd Solutions

Hello Sharon Westwood, I sincerely apologise for the difficulties you’ve experienced with the new system. Our support team has now been informed and someone will be in touch with you shortly.

If you encounter any further issues, please remember that you can access our support portal directly from the T2P application by clicking the nine-dot icon at the top right of your screen (Here's the link to a guide: https://support.eduspot.co.uk/guide/ventured-solutions-support-portal/). From there, you can raise cases which will be picked up by the support team.