Engagement

The Goal: To enhance Groupcall’s "Export All Comms" functionality, improving accuracy, filtering capabilities, and usability so customers can easily export their comms data. Overview: This objective focuses on refining the process, ensuring users can filter data by specific timeframes, and presenting the exported information in a clearer, more structured format. By enhancing this functionality, we aim to improve efficiency, provide a better user experience, and reinforce our commitment to continuous product improvement. Key Highlights: Fixing existing issues with the "Export All Comms" feature to ensure it works correctly. Introducing advanced filtering options, allowing users to refine exports by timeframe, individual, or other key criteria. Enhancing the clarity and structure of exported data for improved usability. Customer Benefit(s): Schools will have a much-improved ability to retrieve and organise their communication records, making it easier to review past interactions and maintain accurate records. The enhanced filtering options will save time and effort, ensuring only relevant data is exported. ---------- We want to hear from you! Share your opinions and vote for the features you'd like to see implemented.

The Goal: Introduce and improved dashboard for Groupcall that displays key information in real time, helping schools access the data that matters most at a glance. Overview: We’re upgrading the Groupcall dashboard to make it more useful and relevant for schools. The new dashboard will pull in real-time data, highlighting the most important insights schools need to see straight away. This means less time spent searching for information and more time focusing on what’s important. Key Highlights: A refreshed, easy-to-read dashboard with real-time data updates. A more intuitive layout, making it easier to navigate and find what’s needed quickly. Customer Benefit(s): Schools will have instant access to important information without digging through multiple screens. This makes decision-making quicker, reduces admin time, and ensures staff have the insights they need right when they need them. ---------- We want to hear from you! Share your opinions and vote for the features you'd like to see implemented.

The Goal: To enhance the user interface of the translation feature in Groupcall. Overview: This objective focuses on modernising the UI to make the feature more obvious to users, enhancing its usability, and ensuring a seamless experience. Key Highlights: Ensuring the feature is easily discoverable and accessible for customers. Redesigning the translation feature for better visibility and ease of use. Future-proofing the feature by planning its integration into T2P New. Customer Benefit(s): Users will have a more intuitive and visually appealing translation feature, making it easier to find and use. The improved design will enhance accessibility, ensuring that schools and parents can seamlessly communicate across different languages.

The Goal: To revamp the Advanced Messaging feature in Groupcall, enhancing its user experience, design, and functionality based on customer feedback and UX research. Overview: Based on extensive user research and customer feedback, we aim to redesign the interface and improve the overall experience. This will ensure that the feature remains intuitive, efficient, and visually appealing, making it easier for users to manage and send messages effectively. Key Highlights: A complete UI/UX revamp of the Advanced Messaging feature to improve usability. Incorporation of customer feedback and UX research findings to guide improvements. Customer Benefit(s): The revamped design will reduce complexity, improve efficiency, and ensure that Groupcall remains competitive with other communication platforms. ---------- We want to hear from you! Share your opinions and vote for the features you'd like to see implemented.

The Goal: To streamline data collection from Xporter into Groupcall, expanding data coverage and writeback capabilities, giving schools access to more data. Overview: This initiative focuses on streamlining the data flow into Groupcall from Xporter, offering schools greater flexibility and access to a broader range of student information. In the first phase, Groupcall will receive complete data from Xporter, ensuring data robustness. In the second phase, we will introduce scope selection, allowing customers to pick and choose the specific data they wish to access, such as pre-admission information or information about a student's ethnicity. Giving schools the flexibility to view and manage only the most relevant data for their needs. This expanded data coverage will empower schools to make better-informed decisions, supporting improved student outcomes. Key Highlights: Phase 1: Full integration of data from Xporter into Groupcall for seamless data management. Phase 2: Introduction of scope selection, allowing schools to choose from a range of data points. Customer Benefit(s): Schools will benefit from expanded access to a wider range of student data, offering more flexibility in how they manage and analyse information. This more streamlined and customisable data flow ensures that schools have the right data at their fingertips, leading to better decision-making and more effective support for students. ---------- We want to hear from you! Share your opinions and vote for the features you'd like to see implemented.

Enhance Groupcall UI/UX to boost customer satisfaction and engagement, showcasing ongoing investment in product improvements.

Expand data coverage and writeback capabilities to improve data coverage and reliability, helping schools support student outcomes through better data management.